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Additionally, he found issues with a game freezing leading owo losses. The player from Australia noted that the casino hadn’t paid out his winnings due jest to a first deposit premia being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had jest to reject the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior jest to contacting us.
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- He reached out to support but received istotnie assistance and państwa frustrated with the situation.
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Player’s Withdrawal Is Obstructed And Account Mishandled
The complaint państwa rejected because the player didn’t respond owo our messages and questions. The player from Sweden has requested a withdrawal prior jest to submitting this complaint. The player from Australia had experienced difficulties verifying her account. She initially contacted the online casino in September of the year before owo verify her proof of age, as she did not have a license. Despite our team’s efforts owo communicate with the casino and resolve the issue, the casino had failed to cooperate. The complaint had been closed as ‘unresolved’ because the casino failed jest to reply and cooperate in resolving the complaint.
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The player has deposited money into her account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved. The player from Alberta was unable jest to withdraw funds due jest to a lock placed pan their account żeby casino management. Despite being KYC verified and reaching out to customer support, he received w istocie help or resolution, which led jest to frustration and plans owo boycott the casino. The Complaints Team was unable to investigate further as the player did not respond jest to requests for additional information, resulting in the rejection of the complaint. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled.
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